Other Policies

At Yellow Sunshine, we believe soulful hospitality thrives on clarity, care, and shared respect. Please take a moment to read through the following policies, thoughtfully designed to protect both your experience and our space.

🐾 Pet Policy

We’re delighted to welcome furry companions at select Yellow Sunshine units.

• Pet-friendly units must be booked specifically (please check listing details).
• All pet stays are chargeable @ pre-defined per pet per night rates. 
• One well-behaved pet is allowed per unit unless otherwise agreed.
• Guests are responsible for:
  • Cleaning up after pets
  • Keeping pets off beds and furniture
  • Bringing their own pet bedding or carrier
• Pets must not be left unattended in the unit.
• A pet damage deposit or fee may apply based on the unit.

Kindly inform us in advance if you’re bringing a pet so we can prepare accordingly.

👶 Children & Extra Guest Policy

We welcome guests of all ages and want to ensure a safe and comfortable stay for families.

• Children are allowed in most units unless otherwise specified.
• Please supervise children at all times—especially near stairs, balconies, or natural areas.
• Extra beds or bedding may be provided (if available) at an additional charge.
• Extra guest charges apply for any occupancy beyond the standard number listed for the property, regardless of whether an additional bed is requested or provided.
• Maximum occupancy per unit must be respected for safety and comfort.

🕰️ Check-In & Check-Out Policy

To ensure a smooth flow for all guests:

• Check-in time: Please check listing details.
• Check-out time: Please check listing details.

• Early check-in or late check-out is subject to availability and may incur a small fee.
• A valid government-issued ID is required at check-in for all adult guests (Aadhaar, Passport, etc.).

🛠️ Damage & Property Misuse Policy

We lovingly maintain our spaces and ask guests to treat them with the same care.

• Guests will be held responsible for any damage, stains, or loss of property during their stay.
• If repair or deep cleaning is required due to negligence or misuse, the cost will be chargeable.
• Moving furniture, tampering with fixtures, or unauthorized alterations are strictly prohibited.

🚭 Smoking Policy

To maintain the freshness and comfort of our spaces:

• Smoking is not allowed inside rooms.
• Designated smoking areas will be provided where applicable.
• Guests found smoking indoors may be charged a deep cleaning fee.

 Experience Liability Waiver

• Participation in Experiences & Activities

Guests participating in onsite experiences—such as nature walks, storytelling sessions, DIY workshops, animal interactions, or wellness rituals—do so voluntarily and at their own risk.

• Yellow Sunshine takes utmost care in designing these offerings, but shall not be held liable for personal injury, allergic reactions, or unforeseen events unless caused by proven negligence. Guests are encouraged to inform us of any medical conditions, allergies, or physical limitations in advance.

⚖️ Legal & Compliance

At Yellow Sunshine, we believe soulful hospitality rests not only on beauty and warmth, but also on integrity. This page outlines the legal principles and ethical practices that guide our operations, protect our guests, and uphold the values behind every stay, story, and sunrise.

📍 1. Dispute Resolution & Jurisdiction

While we strive for open-hearted hospitality and graceful communication, unforeseen issues may arise.

• All disputes relating to bookings, payments, or stays at Yellow Sunshine properties shall be governed by the laws of India.
• The jurisdiction for any legal proceedings shall lie exclusively with the Union Territory of Puducherry (Pondicherry).
• Wherever possible, we encourage resolution through dialogue, mediation, or arbitration before legal steps are taken.

📜 2. Governing Law

This website, all booking transactions, and related services are governed by the applicable laws of India, including consumer protection, taxation, and digital services law.

🔐 3. Data Protection & Privacy Compliance

We are committed to protecting your personal data.

• Yellow Sunshine complies with the Information Technology Act, 2000 and adheres to basic GDPR-aligned principles for international guests.
• We only collect essential data for bookings and hospitality, and never sell your information.
• For full details, please refer to our Privacy Policy.

©️ 4. Content Ownership & Copyright

All content on this website—including text, logos, photos, property names, artwork, and downloadable files—is the intellectual property of Yellow Sunshine, unless otherwise credited.

• Content may not be copied, reproduced, or distributed for commercial purposes without prior written consent.
• Guest photos or content shared on social platforms may be re-posted by Yellow Sunshine with credit, unless the guest requests otherwise.

♿ 5. Accessibility Statement

We welcome guests of all abilities and will do our best to accommodate accessibility needs.

• Please note that not all units are currently wheelchair accessible or equipped for guests with specific physical limitations.
• We encourage guests to contact us in advance to discuss specific needs so we can offer appropriate units or support.

🤝 6. Third-Party Platform Disclaimer

Some bookings are processed through platforms like Airbnb, Booking.com, VRBO or other OTA’s.

• All such bookings are additionally governed by the terms and refund policies of those platforms.
• Yellow Sunshine is not responsible for delays, technical issues, or disputes arising from those platforms, though we are happy to assist wherever we can.

1. Website Use & Digital Content Disclaimer
   By accessing and using the Yellow Sunshine website or digital platforms, you agree not to reproduce, redistribute, or use any part of the content—including property descriptions, artwork, logos, or photographs—for commercial purposes without written consent.

The content on this site is for informational and booking purposes only. Unauthorized use, scraping of data, impersonation, or misrepresentation of the Yellow Sunshine brand is strictly prohibited and may result in legal action.

1. Force Majeure
   Yellow Sunshine shall not be held liable for failure or delay in fulfilling obligations when such failure is caused by circumstances beyond our reasonable control. This includes but is not limited to natural disasters, government restrictions, pandemics, war, civil unrest, or power outages.

In such cases, affected reservations may be rescheduled, paused, or cancelled per our Major Disruptive Events Policy.

If you have questions about any of the above, please write to us at Yellowsunshinestays@gmail.com. We’re here to host with heart—and clarity.

🌞 Yellow Sunshine – Frequently Asked Questions (FAQs)

🕒 1. What time is check-in and check-out?

• Check-in and check-out times may vary slightly between units, so please refer to the listing details. Generally:
• Early check-in or late check-out may be available upon request and subject to a small fee.

💳 2. How does payment work for my booking?

• For direct bookings, full payment may be required.
• For bookings through Airbnb, Booking.com, or similar platforms, payment policies will follow their system.
• We accept UPI, bank transfers, and cards via secure links.

🔐 3. What is a pre-authorization and will my card be charged?

If you book through Booking.com or OTS that need pre authorization, we may place a temporary hold (pre-authorization) on your card to confirm validity. This is not a charge and will be automatically released by your bank within a few days.

❌ 4. What’s your cancellation policy?

It depends on your rate:

• Flexible Short Stay: Full refund if cancelled 14+ days in advance.
• Flexible Long Stay: Full refund if cancelled 30+ days in advance.
• Non-Refundable or Peak Dates: No refunds.
  Please check your booking confirmation for details.

💰 5. How long do refunds take?

For refundable bookings:

• Refunds are typically processed within 7–10 working days to the original payment method.

🚨 6. What happens if there’s a natural disaster or major event?

Our Major Disruptive Events Policy covers events like government-imposed travel bans, floods, or power outages. In such rare cases, you may be eligible for a refund or credit, even if you booked under a non-refundable plan.

🚪 7. Can Yellow Sunshine refuse or cancel a booking?

Yes, to maintain the safety and peace of our space, we reserve the right to:

• Decline bookings without valid ID
• Cancel reservations with false or misleading details
• Evict guests involved in unlawful, disruptive, or unsafe behavior

No refunds are provided in such cases. This is part of our Right to Admission & Eviction Policy.

🐾 8. Are pets allowed?

Yes, in select pet-friendly units:

• One well-behaved pet per unit (unless agreed otherwise)
• Pet stay charges apply
• Guests must bring bedding and clean up after their pets

👨‍👩‍👧 9. Can I bring children or extra guests?

Absolutely! Children are welcome in most units. Please:

• Supervise children near balconies, stairs, or natural areas
• Note that extra guest charges apply, even if no additional bed is requested

🚭 10. Can I smoke on the property?

• Smoking is not allowed indoors.
• Designated outdoor smoking areas are available in most units.
• Smoking inside may result in deep cleaning charges.

🖼️ 11. Can I take photos or post about my stay?

Yes, we love when guests share their Yellow Sunshine moments!
Just a few things to keep in mind:

• Be respectful of others’ privacy
• No drones or commercial shoots without prior approval
• Tag us @YellowSunshineStays or #YellowSunshineMoments—we may feature your post (with credit)!

⚖️ 12. What if I have a dispute or legal concern?

We prefer resolving things with kindness and conversation. If needed:

• All disputes are governed by Indian law
• Jurisdiction: Pondicherry (UT of Puducherry)
• We may recommend mediation or arbitration before legal action